3 Ways Storage Units Help Support Customer Service Efforts

Extra Storage, Extra Storage Singapore

Businesses are starting to enter the online market, from online retailers offering pickup and delivery services to ecommerce clothing stores offering free at-home fittings. However, despite the change in offering one’s services and products, the one aspect that remains is customer experience. For any brand, creating the ultimate customer experience is key to attracting customers and meeting their expectations.

Aside from changing one’s way of operations – finding a suitable space to manage day-to-day duties is equally necessary. Ideally, the space should be able to support business functions and provide extra storage space to ensure quality customer service.

With a storage unit, everything is organised and tidy – allowing you to focus on providing quality customer service with ease. Read on to find out how else you can benefit from storage spaces when it comes to providing customer service.

Carry a wider range of products

Using a storage space, you will be able to incorporate more storage solutions; which improves customer service significantly in two ways. Firstly, it will allow you to boost stock levels by optimising your existing space; this lets you have the ability to carry more inventory, sizes, and options for your customers. Furthermore, effective storage solutions will help to boost the rate and accuracy when handling, packing, and delivering orders.

While it is crucial to offer customers more options – so is getting the right self-storage space for a smooth business flow. For example, a storage unit with a central location will ensure convenience and efficient operations. With Work+Store, you can select from a wide range of locations across Singapore, the list including: Upper Thomson, Tampines, Aljunied, 100 Eunos, Pasir Panjang, Bukit Merah, Kallang, and Ang Mo Kio. Selected spaces even offer units with basic facilities, comprising lightings, air conditioning, and a powerpoint included in our rates. Our Kallang location, in particular offers unit rates that include the lumpsum of utilities, facilities, and GST fees. Stand to enjoy up to 1-month waiver and 15% off. Contact our staff for more information. Terms and conditions apply.

Keep track of your customers’ preferences

When you are able to handle inventory management successfully, you can focus on meeting customers’ expectations. This means being able to listen to customers’ needs attentively – be it addressing product quality issues, bringing in new items, or introducing a new product line. Hence, the reason why the right self-storage can let you manage storage duties and customer experience together effectively.

Customer satisfaction is a long, continuous process that requires consistent effort to be put in for the long-term. And the same applies to keeping your business afloat – hence, why you should ensure the storage company you have engaged with, offers flexible service terms. In Work+Store’s case, we are able to provide short-term storage unit usage and the option of interchanging between a variety of products and services within our property or even our parent organisation, LHN Group, which encompasses alternatives, such as an industrial unit, event location, and so forth. We even provide 24/7 CCTV surveillance and accessibility to keep your spaces secured.

Develop a good business attitude

Excellent customer services do not just entail timeliness and affability – the ability to handle criticism and take action afterwards is just as important. When you understand what it takes to manage your space, inventory, and operations – it enables you to foster a sensible attitude towards business. In doing so, you will be in a better position to handle any negative customer feedback with more confidence.

Meanwhile, it is also important for your business to secure the right storage space. At Work+Store, we have our Zero Deposit Guarantee Programme in place to support eligible businesses by having them keep the deposit amount for other expenses. Self storage and storing and packing unit sizes vary from 6 sqft to 730 sqft and 88 sqft onwards, respectively. Through our spaces, we help in facilitating logistical processes and elevating goods procurement for a heightened level of customer service.

Offering more selection, quicker deliveries, and boosting customer satisfaction as a whole is possible with the help of the right space. Ensure the chosen unit meets your business needs and supports your customer service efforts.

Besides knowing how you can provide quality customer service as a business, you should also aim to maintain safe working conditions during this COVID-19 period. Cleanliness and sufficient essential supplies; sanitisers, face masks, and the like; should be ensured of in the workplace. Safety measures taken will allow you to fight against the pandemic and keep employees safe.

If you wish to find out more about Work+Store and our other storage options, feel free to contact us at +65 6578 9966 or WhatsApp us at (65) 8345 9966. Alternatively, you can email us at space@workstore.com.sg for more information!