| Unable to unlock WPS digital door lock | Follow the instructions to restart the door lock: video guide |
| The WPS app is unable to load, log in, or reset password | Request for a password via 8722 8000 (whatsapp texts only). Please list down: – Account name We seek your understanding that response may be slower after office hours |
| What do I do if my phone is inside the unit and I am locked out? | Kindly request for a password from 8722 8000 (whatsapp texts only). Please list down: – Account name We seek your understanding that response may be slower after office hours |
| How to add additional access for Comelit app? | Send in a request to jason.fun@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| How to add additional access for WPS app? | Send in a request to lease@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| Can I share Comelit access with another person? | At all times, only 1 email address is able to log into 1 mobile device. |
| How to toggle between different floor level access? | Click on the 3 lines at the top left hand corner My System > Manage Systems > Click on “+” sign Select floor level > Door entry > End |
| Where do I borrow a trolley? | It’s at L1 Last Mile Station. Please return when done, so others get a chance to use it |
| How do I use the locker at L1 comunal space? | Send in a request to lease@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| How do I dispose my trash? | There is a bin center at L1, you can access it via the loading bay. Please note that we only accept domestic waste, and – boxes have to be emptied and flattened Please contact 8722 8000 should you require bulky items disposal |
| When will my parcels at the Last Mile Station be collected? | Kindly contact your courier for more info |
| My parcels at the Last Mile Station are missing. What do I do? | We are unable to track missing items. Kindly contact your courier for more info. |
| Carpark related queries | Contact the Carpark Operator via 6856 6600 or enquiries@lhnparking.com.sg |
Non-urgent matters regarding
| Send in a feedback via Work Plus Store app |
| My aircon is leaking / not working | Send in a feedback via Work Plus Store app |
| My lights or motion sensor are not working | Send in a feedback via Work Plus Store app |
| Low battery sign indicated |
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| Can I grant remote access to the lift? | The lift is operated by card access only, hence it is recommended that you are present | |
| How do I get an additional card access? | Send in a request to lease@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| I left my outgoing parcels at the Last Mile Station, when will it be collected?
| Kindly contact your courier for more info. |
| My parcels at the Last Mile Station are missing. What do I do?
| We are unable to track missing items. Kindly contact your courier for more info. |
| How do I dispose my trash? | There is a bin center near Lobby A. Please note that we only accept domestic waste, and – boxes have to be emptied and flattened Please contact 8722 8000 should you require bulky items disposal. |
| Carpark related queries (season parking, carpark gantry down) | Kindly call the Carpark hotline at 6856 6600 or email enquiries@lhnparking.com.sg. |
Non-urgent matters regarding
| Send in a feedback via Work Plus Store app |
| My aircon is leaking / not working | Send in a feedback via Work Plus Store app |
| My lights or motion sensor are not working | Send in a feedback via Work Plus Store app |
| Can I grant remote access to the lift? | The lift is operated by card access only, hence it is recommended that you are present |
| How do I get an additional card access | Send in a request to lease@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| I forgot to bring my key. Can you help me unlock? | Kindly call a locksmith for assistance. Please note that the cost is to be borne by User |
| What is my e-locker account? | Send in a query to lease@workstore.com.sg Kindly note that the request will be processed within 3 working days. |
| Where do I borrow a trolley? | You may request it at the management office during office hours |
| My e-locker is overdue, how do I retrieve my items? | Send in a feedback via Work Plus Store app |
| I left my outgoing parcels at the Last Mile Station, when will it be collected? | Kindly contact your courier for more info |
| My parcels at the Last Mile Station are missing. What do I do? | We are unable to track missing items. Kindly contact your courier for more info. |
| How do I dispose my trash? | There is a bin center near Lobby A. Please note that we only accept domestic waste, and – boxes have to be emptied and flattened Please contact 8722 8000 should you require bulky items disposal |
| Carpark related queries (season parking, carpark gantry down) | Contact the Carpark Operator via 6856 6600 or enquiries@lhnparking.com.sg |
Non-urgent matters regarding
| Send in a feedback via Work Plus Store app |
| My aircon is leaking / not working | Send in a feedback via Work Plus Store app |
| My lights or motion sensor are not working | Send in a feedback via Work Plus Store app |